Returns are to be sent to the following address:

Cayler & Sons B2C
WLL Logistik und Service GmbH
Röntgenstr. 6
D-64291 Darmstadt-Arheilgen


The costs for a return are to be pay by the buyer.

Please note that we can only take back goods that are in unworn, original condition. In the case of shoes, this also includes the shoebox.
Therefore, please always use a shipping box when returning. Returns that are only sent in the original packaging (manufacturer's box) or only in a shoe box cannot be accepted by us.

If you have paid via Sofortüberweisung, we need your account details for the reimbursement. Please let us know by email.

As soon as we have received the return, it will be checked and the remittance will be initiated if necessary.

We try to process all returns as quickly as possible. A processing time of up to 10 working days (after receipt of the goods) can be expected.